Help
Caliber Support
Hi — I'm Kyle, the founder of Caliber. If you're stuck, frustrated, or just have a question, this page should help. If it doesn't, email me directly: [email protected] — I read every message.
Quick Answers
How do I cancel my subscription?
Subscriptions are managed through your Apple ID, not by us:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Select Caliber
- Tap Cancel Subscription
Cancellation takes effect at the end of your current billing period. You keep access until then.
How do I get a refund?
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Caliber purchase, and request a refund. Apple decides; we don't have visibility.
My subscription isn't unlocking the app — what do I do?
In Caliber: Settings → Subscription → Restore Purchases. This pulls your purchase from Apple's records and restores Pro access. If that doesn't work, email [email protected] with your Apple ID email and we'll investigate.
How do I delete my account and data?
In Caliber: Settings → Delete Account. You'll see a confirmation. Deletion is permanent and effective immediately — your account and all your content are removed and this action cannot be undone.
How do I access a copy of my data?
Email [email protected] to request a copy of your data, and we'll respond within the stated window with your account information, practice content, and conversation history.
The AI isn't responding / says it's unavailable. What's wrong?
A few common causes:
- AI consent revoked. Check Settings → AI Provider Consent — if it's off, the AI is intentionally disabled. Toggle it on to restore.
- No internet connection. Caliber needs a connection for AI coaching.
- The AI provider is having an outage. Rare but happens. Try again in 5-10 minutes.
If none of these explain it, email [email protected] with a screenshot.
How does my data get used?
Short version: only to make Caliber work for you. We don't sell your data, we don't share it with advertisers, we don't use it to train AI models.
Long version: see our Privacy Policy.
Is Caliber a dating app?
No. Caliber is a coaching app — it helps you practice the conversations that matter, with AI feedback. We don't match users with each other. We don't show profiles. We don't replace a dating app. We complement one.
Is Caliber a substitute for therapy?
No. Caliber is coaching software, not therapy, medical advice, or psychiatric care. If you're going through a difficult time, please reach out to a licensed professional.
In the U.S., call or text 988 (Suicide & Crisis Lifeline). Internationally, see findahelpline.com. These crisis resources also appear within Caliber.
How do I report a problem with the AI's response?
In any AI conversation, long-press the response and tap Report. Tell us what went wrong. We review every report within 72 hours.
Why does Caliber ask for my birthdate?
Caliber is rated 17+ and intended for adults. The birthdate confirms eligibility. We don't share or store your birthdate for any other purpose.
I have feedback / a feature request.
I want to hear it. Email [email protected] with the subject "Feedback" and tell me what you'd change. Solo founder, real human reading every message.
Still Stuck?
Email [email protected]. Include:
- Your Apple ID email (if it's a subscription question)
- The build version (Settings → About → Build, copy that)
- A screenshot if it's a visual problem
- What you were trying to do when the problem happened
Response time: within 72 hours, usually much sooner.
Status & Updates
- Privacy & Terms: Privacy Policy • Terms of Service
- How we use AI: AI Disclosure
Caliber is operated by Crown and Oak LLC. Built solo by Kyle. Reach me directly at [email protected].